Voxloud

Learn everything you need to know about the Voxloud Viktor Universe!

Voxloud Viktor Academy

Sofia Gorgone

Learn everything you need to know about Viktor, Voxloud’s AI Agent!

Voxloud Viktor Academy 

You can configure your AI agent using different customization approaches.

Introduction to Viktor Configuration Methods

How to Create a Viktor Using Simplified Templates

Automate your call center management with the power of artificial intelligence.

How to Create a Custom Viktor from Scratch

Automate your call center management with the help of artificial intelligence.

Create a Viktor using predefined templates

Learn how to set up your AI Agent, Viktor, to correctly handle incoming calls.

Configure Viktor to Answer Incoming Calls

Create an AI Agent from scratch, or use a predefined or simplified template tailored to your needs.

Lesson 1: How to Set Up Viktor

The prompt is the set of instructions that defines Viktor’s personality, communication style, and objectives to maximize performance.

How to Define Your AI Agent’s Behaviour Through the Prompt

Learn how to define Viktor's behavior through proper Prompt configuration.

Lesson 2: How to Configure the Prompt

How to Train Viktor Using a Properly Structured Knowledge Base

Learn how to train Viktor and provide the necessary Knowledge Base to effectively achieve your goals.

Lesson 3: How to Configure the Knowledge Base

This guide walks you through the steps to create your first outbound Call Campaign using the Voxloud dashboard.

How to Create a Call Campaign in Voxloud

In this lesson, you’ll learn how to generate Call Campaigns tailored to the user specific needs

Lesson 5: Call Campaigns

Find answers and get help from Intercom Support and Community Experts

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