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How to Create a Custom Viktor from Scratch

Automate your call center management with the power of artificial intelligence.

Sofia Gorgone avatar
Written by Sofia Gorgone
Updated over 2 weeks ago

Getting Started

  1. Access your dashboard.

  2. From the side menu, select “Viktor.”

  3. Click “New Agent” in the top-right corner.


Configure Your AI Agent

  • Select the “Start from Scratch” option to build your AI agent tailored to your specific needs.

  • Fill in the required fields as shown in the interface.

  • Once you click “Create an Agent,” you'll be redirected to the configuration panel.


Step 1: Overview

This section provides:

  • A summary of the 3 key steps to ensure Viktor functions correctly.

  • An overview of call activity and usage.

  • The "Duplicate" icon (top right) to clone the agent.

Test Viktor:
Enter your mobile number in the box on the right to initiate a test call.
This allows you to fine-tune the agent’s performance before going live.


Step 2: Configuration

This is where you define Viktor’s behavior:

  • Voice tone, personality, and actions are controlled through the Prompt in the “Prompt” section.

Need help crafting an effective prompt?
Refer to the article: Prompt Configuration


Step 3: Calls

Here you can:

  • View the call log.

  • Replay conversations handled by Viktor.


Step 4: Settings

In this section, you can:

  • Set up your agent’s basic configuration.

  • Delete or restore the agent.

Helpful Tips:

  • Use “Office” as background noise to create more natural conversations.

  • Choose a voice that aligns with your agent’s profile.


Step 5: Integrations

Explore all available integrations.

For example:
If you want the agent to manage bookings, connect your Google Calendar.
This allows the agent to access availability and sync appointments seamlessly.

Your Viktor Agent is now ready to use!


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