Voxloud

Follow these steps to access your Voxloud account settings and manage billing, preferences, notifications, and chat module configurations.

Account and Billing Management on Voxloud

Sofia Gorgone

Francesco di Voxloud

Voxloud Academy

Learn Everything You Need About the Voxloud Universe!

Voxloud Chat Academy

Add additional users to the Voxloud Chat module.
This guide provides a step-by-step procedure to add users quickly and efficiently.

Create Voxloud Chat users

Enable Voxloud Chat directly from the Voxloud apps and link PBX users through the mapping process described below.

Learn how to perform Voxloud Chat user mapping.

The Inbox is the operational hub of Voxloud Chat, where you can manage all conversations with customers and leads.

Manage Customer and Lead Interactions with Inbox

Create, map, and manage Voxloud Chat users

Lesson 1: Voxloud Chat Users

Automate conversations, capture leads, and improve the customer experience with Voxloud Chatbots.

What is a Chatbot: Definition and Types

WhatsApp Chatbot

In this module, you can create a chatbot for your Facebook page and automate responses, improving message management.

The Facebook Chatbot

Set up the Instagram Chatbot and automate replies to your followers’ messages, improving efficiency and user experience.

The Instagram Chatbot

Learn how to develop a Telegram Chatbot capable of automatically managing and responding to all incoming messages from new contacts on the platform.

The Telegram Chatbot

Learn how to design and configure different types of Chabots

Lesson 2: The Voxloud Chatbot

Understand how ChatFlows operate and explore the different categories available to automate conversations.

Definition and Types of ChatFlow: How to Configure Them

Learn how to add a Robocall to a ChatFlow to enhance interactions with your contacts.

API Module: How to Integrate a Robocall into a ChatFlow

Build advanced conversational flows and configure custom logic also through API integrations

Lesson 3: The Chatflow

Set up AI in Voxloud and connect OpenAI to manage interactions autonomously and intelligently.

Configure AI on Voxloud

Learn how to instruct Voxloud Chat’s Artificial Intelligence with all relevant information about your company, products, and services, to make it autonomous in managing conversations.

How to Train the AI

Define your chatbot’s personality, create an effective AI Prompt, and integrate AI into Voxloud ChatFlows to automate responses.

The Importance of the Prompt and Integrating AI into a ChatFlow

Discover the importance of a well-structured Knowledge Base and apply best practices to build a solid and functional one!

The Importance of a Well-Structured Knowledge Base

Knowledge Base & Prompt: Scenario 1

Knowledge Base & Prompt: Scenario 2

Learn how to set up AI, train it, and integrate it into Chatflows.

Lesson 4: the AI for Voxloud 

Discover how the Robocall feature in the Voxloud Chat module works and how to make the most of it.

What Is and How to Configure a Robocall

Learn how to configure a Robocall from scratch.

Lesson 5: Robocall

Learn everything you need to know about the Voxloud Viktor Universe!

Voxloud Viktor Academy

Learn everything you need to know about Viktor, Voxloud’s AI Agent!

Voxloud Viktor Academy 

You can configure your AI agent using different customization approaches.

Introduction to Viktor Configuration Methods

How to Create a Viktor Using Simplified Templates

Automate your call center management with the power of artificial intelligence.

How to Create a Custom Viktor from Scratch

Automate your call center management with the help of artificial intelligence.

Create a Viktor using predefined templates

Learn how to set up your AI Agent, Viktor, to correctly handle incoming calls.

Configure Viktor to Answer Incoming Calls

Create an AI Agent from scratch, or use a predefined or simplified template tailored to your needs.

Lesson 1: How to Set Up Viktor

The prompt is the set of instructions that defines Viktor’s personality, communication style, and objectives to maximize performance.

How to Define Your AI Agent’s Behaviour Through the Prompt

Learn how to define Viktor's behavior through proper Prompt configuration.

Lesson 2: How to Configure the Prompt

How to Train Viktor Using a Properly Structured Knowledge Base

Learn how to train Viktor and provide the necessary Knowledge Base to effectively achieve your goals.

Lesson 3: How to Configure the Knowledge Base

This guide walks you through the steps to create your first outbound Call Campaign using the Voxloud dashboard.

How to Create a Call Campaign in Voxloud

In this lesson, you’ll learn how to generate Call Campaigns tailored to the user specific needs

Lesson 5: Call Campaigns

Find answers and get help from Intercom Support and Community Experts

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