Steps to Enable Automatic Call Answering
1. Access the Control Panel
From the left-hand menu, click on your phone number.
Select Rules to manage incoming call behaviour.
2. Create a New Rule
Click New Rule.
Assign a name to the rule, choose AI Agent as the rule type, click Create.
3. Configure the Rule
Click Add Time Slot.
Define the time frame during which the agent should answer calls.
Example:
In this setup, Viktor is configured to answer calls Monday to Friday, from 09:00 to 18:00.
Turn on "Enable audio message before the AI Agent pick up the call" if you'd like to play a message before the AI Agent responds.
Enter the message you want callers to hear (see example image below).
In the AI Agent section, select the agent that will handle incoming calls.
5. Save Your Configuration
Click the Save icon in the top-right corner to apply the settings.
Note: Ensure that your AI Agent is properly trained to handle voice calls before activating this rule.