Glossary

Find out all about cloud phone systems with our glossary

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Written by Francesco Pastoressa

Provisioning

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ISDN box

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Busy Lamp Field (BLF)

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Bring Your Own Device (BYOD)

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Call Detail Record (CDR)

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Queue

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Communication Platform as a Service (CPaaS)

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Direct Inward Dialing (DID)

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Fax Over IP (FOIP)

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Interactive Voice Response (IVR)

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Number Portability (NP)

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Private Branch Exchange (PBX)

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Remote Working

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SIP (protocol)

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Smart Working

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Unified Communications as a Service (UCaaS)

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Unified Communications (UC)

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Voicemail to Email

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VoIP

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Work from Home (WFH)

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