All Collections
Interactive Voice Response (IVR)
Interactive Voice Response (IVR)
Francesco Pastoressa avatar
Written by Francesco Pastoressa
Updated over a week ago

IVR is a telephone switchboard function that allows you to create a custom automated response menu to welcome and guide your customers. Interactive Voice Response lets you create a tree of options to route the user to the right operator, even before interacting with it.

Find out how to optimise call handling with Voxloud’s multilevel IVR here.

Did this answer your question?