A Cascade group allows you to establish a call order among the group’s users for incoming calls. You can decide which of your collaborators is called first and which last.

We’ll show you how:

Step 1:

Log into the Control Panel as Administrator.

Step 2:

Once inside the control panel, go to the left column, click on Groups and then on New Group.

Step 3:

Select Cascade group and finally click Confirm.

Step 4:

Give the group a name (e.g.: COMMERCIAL), select the users who will receive the call, choose the order and indicate the number of seconds the call will ring for each of them. Finally, click on Save at the top right.Note:

Once the Cascade group has been created, all you have to do is enter the Rules page of your Voxloud switchboard, select the rule for which you want to enable the group and select the cascade group previously created.

Note:

Once the Cascade group has been created, all you have to do is enter the Rules page of your Voxloud switchboard, select the rule for which you want to enable the group and select the cascade group previously created.

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