Getting Started
Access your dashboard.
From the side menu, select “Viktor.”
Click “New Agent” in the top-right corner.
Configure Your AI Agent
Select “Start from a Template” to choose a ready-to-use agent model.
Browse the list of predefined templates, each designed for a specific use case.
After selecting the template, click “Choose Agent.”
You’ll then access the Overview section, where you can further customize the agent according to your needs.
Step 1: Overview
This section provides:
A summary of the 3 essential steps for setting up Viktor correctly.
An overview of call activity and consumption.
The “Duplicate” icon (top right) to clone the agent.
Test Viktor:
Enter your mobile number in the box on the right to launch a test call.
This helps you fine-tune the agent’s performance before going live.
Step 2: Configuration
Here you define Viktor’s behavior:
Tone of voice, personality, and actions are controlled by the Prompt in the “Prompt” section.
For detailed guidance on writing an effective prompt, see the article:
Step 3: Calls
In this section, you can:
View the call log.
Replay conversations managed by Viktor.
Step 4: Settings
Here you can:
Configure the agent’s basic settings.
Delete or restore the agent.
Helpful Tips:
Set “Office” as background noise to make conversations sound more natural.
Choose a voice consistent with the agent’s profile.
Step 5: Integrations
Browse all available integrations.
For example:
To enable the agent to manage bookings, connect your Google Calendar.
This allows the agent to check availability and sync appointments.
Your Viktor Agent is now ready to use!