How to Access the Inbox
Log in to the Voxloud Control Panel and click “Chat” in the sidebar.
Then select “Inbox.”
The 4 Main Tabs
Within the Inbox, you’ll find four main sections:
1. Chats
Manage all active conversations with your customers.
Each chat is associated with a specific Chatbot.
Unread conversations are marked with a red dot.
You can filter chats by chatbot, WhatsApp number, Facebook page, etc.
Available columns:
Visitor Name
Email
Phone Number
Assigned To
Status
Tag
Actions:
Call (from the desktop app)
Delete
Copy
Unsubscribe (ignore the contact and disable automatic replies)
Clicking on a chat gives you access to the conversation and the visitor’s profile (in the right-hand column).
You can also remove bot management and assign the chat to yourself to reply manually.
Useful tools such as automatic translation and conversation transcription are also available.
2. Orders
If you’ve connected a WhatsApp catalog, you’ll find all received orders here.
Visible columns:
Customer’s name, phone, and email
Quantity of items
Order total
Tags (can be created and assigned)
Order status (customizable)
3. Contacts
Contains all contacts you’ve interacted with and from whom you’ve obtained an email or phone number.
Useful for future follow-ups.
If you use a Web Chatbot, ask for this information at the beginning of the conversation.
By clicking on a contact, you can review past conversations.
4. Groups
Organize your contacts into groups to manage them more efficiently.
To create a group:
Click “Create Group” and assign a name.
Apply the desired filters.
Click “Create Group” again.
After creating it, you can manage each group from the Actions column.
Need help?
Our team is here to support you!
📧 [email protected]
Or open a chat by clicking the button at the bottom right of the website.