What is a Chatbot?
A Voxloud Chatbot is a tool that simulates conversations with customers or leads, automating responses and guiding users through predefined flows.
You can create chatbots for different channels such as:
WhatsApp
Facebook Messenger
Instagram Direct
Telegram
Website Webchat
Each chatbot uses one or more Chatflows to manage conversations.
What is a Chatflow?
The Chatflow is the logical engine of the conversation. It consists of modules (or blocks) that define the chat path, the questions to ask, the actions to perform, and if or how to involve a human agent.
A Chatflow can be triggered:
Automatically, by a customer’s message
Manually, by an agent using a template
Types of Chatflows
You can create two main types of Chatflows:
Default Chatflow – Activated when a customer or lead writes for the first time or after a long period of inactivity.
Revisit Chatflow – Activated when a customer reopens an expired or previously handled conversation.
Important note: Only one Default and one Revisit Chatflow can be active per bot.
However, you can create multiple Chatflows and link them together or associate them with specific templates.
How to Access and Manage Your Chatflows
Go to the “Bots” section in the Voxloud Control Panel.
Select the desired bot.
Click “Edit Your Chat Flow.”
Here you can:
View all existing Chatflows
Check which ones are active as Default or Revisit
Create new Chatflows
Modify or reorganize existing ones
Next Steps
Once a Voxloud specialist has connected your bot to the channel, you’re ready to start creating and customizing your Chatflows!